A cracked supply line or an overflowing appliance doesn't check the clock before it ruins a floor. Hirex Water Damage keeps Structural Drying crews and equipment staged inside Marty so a technician can be at your door quickly.
We built Hirex Water Damage's Marty operation after hearing the same complaint over and over: the "24/7" number that never actually answers when it matters. Every technician you'll meet is a direct Hirex Water Damage employee, not a subcontractor pulled from an app.
Our lead technicians hold IICRC water restoration certification and have worked jobs ranging from a single soaked bedroom to a fully flooded commercial floor, which is why Structural Drying in Marty is treated as a specialty, not a side offering. Full insurance and Marty, SD licensing back every job we take in Marty.
Local equipment staging is the difference between a 45-minute arrival and a next-morning one for Marty calls.
Ask any Marty property manager who's dealt with an overnight pipe failure and they'll tell you the real cost isn't the leak itself — it's how long standing water sits before someone with the right equipment shows up. That gap between a fast, equipped response and a slow, improvised one is exactly what Hirex Water Damage was built to close.
Staying current on restoration techniques matters as much in Marty as the equipment itself, which is why training isn't a one-time certification and done.
Not every water problem looks dramatic — some of the costliest Marty repairs began as a barely-noticeable issue. Here's what tells our team a Marty property needs a professional look rather than a mop and a fan:
Recognizing one of these early is the difference between a contained repair and a gutted room, so reach out to our Marty team before it spreads.
We don't run a one-size response in Marty — a contained bathroom leak gets a different crew than a flooded restaurant kitchen. Each item on this list corresponds to an actual step in our process, not a generic label.
Our Marty units carry truck-mount extraction pumps that pull standing water out fast, cutting exposure time from days to hours. Moisture mapping follows every extraction so we know which materials are still holding water once the visible flooding is gone.
We calculate drying needs using humidity and temperature data rather than guessing at equipment placement, with daily logs so you can watch the numbers improve.
On the residential side in Marty, we handle the flood cut, subfloor checks, and content pack-out so the home is ready for rebuild, with photo documentation at every stage for your insurance file.
Marty businesses and property managers get a dedicated project lead, after-hours crews, and equipment scaled to square footage — a flooded lobby or a leaking unit above tenants has to move fast.
Blackwater losses in Marty get handled under strict Category 3 protocol from containment through documented disposal.
On top of standard drying, our Marty crews apply antimicrobial treatment and will tell you plainly if a section needs specialist attention.
We quote every Marty job before equipment gets plugged in, so there's no surprise charge buried in the final invoice.
Local staging inside Marty typically puts a tech at your door quickly, not after a long drive across the region.
We photograph and log every step so your Marty claim moves faster and you're not arguing with an insurer alone.
We don't call a Marty job finished until the meter agrees, and if it doesn't, we return at no additional cost.
Our Marty team asks just enough to send the right-sized crew, not a generic single technician every time.
The closest available Marty technician is routed to you with equipment staged and ready.
Extraction happens right away, with drying equipment placed only after moisture mapping is complete.
We don't close the Marty file until the numbers confirm the structure is dry, with full photo and moisture documentation in hand.
Every Marty job closes based on instrument readings, not a visual check, and we won't call it finished until the numbers say so. If a callback within 30 days shows lingering moisture from the same loss, we return and correct it at no additional charge.
That commitment is written into every Marty work order we issue, not just mentioned in a sales pitch. We try to return the same crew for any callback so the person handling it already knows the property and the original readings.
A guarantee only means something if it's backed by documented numbers, which is why every Marty job closes with instrument readings attached.
"We had standing water from a burst water heater and the technician arrived before I finished mopping the entryway." — Renata H.
"They handled every conversation with our adjuster directly. I never had to translate restoration jargon myself." — Marcus D.
"Appreciated getting real numbers each day instead of someone just saying 'looks dry' and packing up." — Priya K.
"Our restaurant kitchen flooded from a line break and they had us reopened in three days flat." — Aaron F.
"Handled a blackwater situation in our basement professionally, start to finish." — Lena V.
"What they quoted upfront is what I paid. No hidden equipment fees." — Sam T.
Most Marty dispatches are on-site within 60-90 minutes since our crews aren't traveling from out of state.
Yes — every Marty job gets a written estimate before equipment is turned on, walked through line by line.
Our Marty on-call rotation covers extraction, drying, and blackwater response any hour of the day.
Yes, we document everything with photos and moisture readings and can speak directly with your adjuster.
Dryness is confirmed with instrument readings against a documented standard, not by feel.
Yes, our Marty crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
Turn off the water supply if reachable, keep people and pets out of the flooded area, and skip running electronics nearby.
Commercial response is a regular part of our Marty work — restaurants and multi-unit buildings included.
Most Marty residential jobs dry out in 3 to 5 days depending on how much material got wet.
Quick extraction and drying significantly lowers mold risk since spores need sustained moisture to take hold.
We stand behind every Marty job with a documented dry-standard guarantee.
See the zip codes and nearby cities listed below — our Marty crews cover that full radius.
Not necessarily — many Marty customers arrange access for our daily check-ins while they're at work, and we coordinate scheduling around that.
Marty is our home base, and our reach extends across Marty, SD through staged equipment and on-call technicians. If your address falls inside or near Marty, a Hirex Water Damage crew can typically respond the same day.
We've worked enough Marty properties across different neighborhoods to recognize patterns specific to certain building eras and construction types.
— Embedded service-area map for Marty, Marty, SDOne call gets you a Marty-based team, not a routed national queue.
Call +1-844-578-1604